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FAQs

We’ve put together a comprehensive list of the most commonly asked questions about our plantation shutters. Please the question below to reveal the answer.

If you have any questions unanswered, please contact us and we’ll be more than happy to help.
 
Can I visit a store to look at your products?
It is not possible to view our shutters in stores. We can however send you free of charge samples to ensure you order the right shade and can see the quality of our shutters. We keep our prices super low by avoiding the costs of expensive showrooms. By dealing directly with The Shutter Store we ensure that you receive expert advice and assistance from our fully trained staff. They are the best people to help with your questions and to offer assistance with your order.
 
How long will my order take?
Wood blinds take a minimum lead time of 10-14 days. Plantation shutters arrive in approximately 3 weeks if you order our Express Shutters and 7-8 weeks for our other shutters ranges. These lead times stated are from after you confirm your order. We call all customers who order shutters to check their order details to ensure the order is perfect when it arrives. Further details are available on our shipping information page.
 
How much will the delivery cost me?
We strive to keep costs as low as possible, working closely with quality, reliable shipping partners. Shipping is charged at 20% of the order value, up to a maximum cost of $400.
 
Where are the plantation shutters made?
We manufacture our shutters in Canada, the USA and China. We use top quality materials, invest directly in the best manufacturing machinery and ensure that the staff are well looked after.
 
Why don’t you make all your window shutters in the US instead of China?
We want to give you options. Our Affordable, Classic, Premium and Kelly Hoppen ranges are made in China while our Express Polyvinyl and Wood ranges are made in California. Our costs are lower in China but the quality is fantastic. Our US product is a top quality shutter but the higher manufacturing costs mean this is more expensive to buy. Cost, product quality and access to top rate raw materials. China has a much lower wage rate and cost of living than the US and we can therefore make our shutters at a competitive price, enabling us to offer our customers the good value pricing that we do.
 
I am nervous ordering shutters online. What happens if I make a mistake when ordering?
This is what sets us apart from other shutter companies. We call every single customer on receipt of an order. Nothing goes into production until we are sure you have understood the guides on our websites. We welcome customer’s digital photos so if in any doubt or if you need any assistance to measure or design your perfect shutter, email us on help@theshuterstore.ca in order that we get a full understanding of your window design.  When you have placed your order, where necessary we discuss changes needed to the order before production begins.
 
What happens if my shutters are wrong, don’t fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides and videos on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order. View our measuring guides.

How do the shutter panels keep closed?
If you order from any of our Express ranges, the panels will be kept closed by block magnets that will come in your hardware for your to install. If you order from any other range, the panels will come with recessed magnets that will latch on to pre-installed washers on the frame- top and bottom frame sides only. Feel free to contact us if you have any questions on this. 
 
What arrives with my order?
Everything you need will be supplied with your order. Shutters are supplied with a custom built frame, all the hardware and even the drill attachment that you require to fit our screws. Check out our installation guides for shutters and blinds to see how the process works. You will need no more than a spirit level, drill and good quality steel measure tape in order to measure and install our shutters. Depending upon your wall or window type, you may require to supply your own wall fixings to suit but we do supply all screws.
 
What is the guarantee period?
Wood blinds come with a 12 months guarantee. Shutters come with a 36 months guarantee.
 
How can I get a price for my shutters?
To make things easy we price our shutters by the square metre. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our shutters and blinds cost. Nothing extra for tier on tier panels or hidden rod design, in fact, no hidden charges. Prices shown in the quote do not include our delivery charges but it does include all applicable taxes. Shipping charges are shown at checkout.
 
Can I pay someone to fit my shutters?
The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a measure and fit service. We supply the shutters prehinged, with all magnets and magnet plates in position & we even pre drill the holes in the frames ready for a straight forward installation. However if you really prefer not to do any of the DIY, the product will be very simple to install for a Contractor or person with basic DIY skills.